Wong & Wong: How to Successful Engage Students in Correcting His/Her Behavior

Practicing the Smile-Feedback-Name-Please-Thank You can really assist in student management:

Step 1 - SMILE.  Smile as you approach the student, even if your first impulse is to behave harshly toward the student.

Step 2. FEEDBACK. Observe the reaction to your smile.  Are you receiving a smile in return or at least a signal that the student is relaxing and receptive to your approach?

Step 3. PAUSE.

Step 4. NAME State the student name with a slight smile.

Step 5. PAUSE.

Step 6. PLEASE. Add please, followed by your request.  Do this in a calm, firm voice, accompanied by a slight, non-threatening smile.

Step 7. PAUSE

Step 8. THANK YOU.  End with "Thank you, Nathan" and a slight smile.